2014 Customer Experience Benchmark Study

In December of 2013, Worldwide Business Research presented a benchmarking questionnaire to a national audience of customer experience professionals. The goal of the survey was to shed light on current trends in customer experience culture, strategy and reporting. More specifically, the survey is intended to provide you with a better understanding of how your organization stacks up with respect to official job titles, length of time spent in customer experience roles, level of investment into customer experience departments, challenges customer experience professionals face, ability to get  funding for customer experience initiatives, KPI’s and more.