Jon Biskner

Vice President of Information Technology
Nicolet National Bank

Jon has 10 years of leading a technology team for a growing community bank in Northern Wisconsin. Jon received his B.S. degrees in Economics and Business Administration from the University of Wisconsin-Green Bay in 1996. He received his MBA from the University of Wisconsin-Oshkosh in 2003. Jon has been active in the community as a member of his church, the Jackie Nitschke Center, and the United Way. Jon’s primary areas of responsibility with Nicolet National Bank, include all areas in IT and Security, as well as serving the needs of our banking customers.

Check out the incredible speaker line-up to see who will be joining Jon.

Download The Latest Agenda

2014 AGENDA: Day 2: Omni-Channel & Big Data Day

Monday, April 4th, 2016

15:25 Integrating The Virtual Branch Alongside Your Other Channels

Right now, the customer has the ability, through technology, to redefine convenience beyond a geography. Do you know where your “virtual branch” is today? After looking at my organization, I found the “virtual branch” everywhere, on the PC, on the tablet, on the mobile, on VOIP, in Exchange……. get the picture. As the “virtual branch” explodes into every medium possible, one thing became clear, banks have been slow to integrate the service aspects of banking. This integration needs to start in the call center. The call center needs to become the “Virtual Bank”, are you ready?

Virtual Branch:

ATM – capabilities, capabilities, capabilities.
Tele Bank – are you serious
Internet Banking
Mobile Capture / RDC– no more
Mobile Banking
Bill Payment

Service –

Relationships – how digital changed the way we do business
Skills – technical skills in higher demand
Data – collecting the data is only part of the solution
Staffing - how the explosion of banking mediums impact staffing