NetFinance 2014 (past event)

27 - 29 April, 2014

 Microsoft , Singapore, FL

Array

Jon Biskner


Vice President of Information Technology
Nicolet National Bank


15:25 Integrating The Virtual Branch Alongside Your Other Channels

Right now, the customer has the ability, through technology, to redefine convenience beyond a geography. Do you know where your “virtual branch” is today? After looking at my organization, I found the “virtual branch” everywhere, on the PC, on the tablet, on the mobile, on VOIP, in Exchange……. get the picture. As the “virtual branch” explodes into every medium possible, one thing became clear, banks have been slow to integrate the service aspects of banking. This integration needs to start in the call center. The call center needs to become the “Virtual Bank”, are you ready?

Virtual Branch:
  • ATM – capabilities, capabilities, capabilities.
  • Tele Bank – are you serious
  • Internet Banking
  • Mobile Capture / RDC– no more
  • Mobile Banking
  • Bill Payment

Service –
  • Relationships – how digital changed the way we do business
  • Skills – technical skills in higher demand
  • Data – collecting the data is only part of the solution
  • Staffing - how the explosion of banking mediums impact staffing


Check out the incredible speaker line-up to see who will be joining Jon.

Download The Latest Agenda