NetFinance 2014 (past event)

27 - 29 April, 2014

 Microsoft , Singapore, FL


Kenneth Hans

Executive Director
Blackstone Technology
Ken Hans, Executive Director in the Financial Services Practice, is responsible for the strategy, business development and delivery of Blackstone’s services portfolio in the financial services vertical. Ken has helped clients with solutions that span across mobile applications, systems integration, business intelligence, CRM, regulatory compliance, business process re-engineering, and custom application development. Ken began his career at Accenture in their technology services practice, helping to design, build, and manage delivery of both ERP and custom software solutions for clients. From there Ken moved onto the industry-leading CRM software company Siebel Systems, where he assumed roles in both their pre-sales and sales divisions and garnered such awards as Customer Advocate of the Year, Beyond Expectations Platinum Award, and 100% Quota Attainment Club Winner. Ken holds a B.S. in Economics from the Wharton School of Business at the University of Pennsylvania.

12:35 4x Innovation Spotlights

SESSION # 1 – One Platform for Customer Engagement
Using single product strategy to implement multi-channel content and service solutions using Liferay

SESSION # 2 -- PwC
The nexus of Technology breakthroughs and customer experience has given rise to Omnichannel Banking, while an accepted customer
expectation, few banks do it well.

The emergence of mobile as a primary interaction channel has created a catalyst for banks to finally solve channel integration. Key challenges for
banks include:

-How to organize to get this done
-Ensuring your strategy is sound and adaptive to dynamic change
-Channel Integration: people, process and technology
-Meeting and exceeding customer expectations

Dean Nicolacakis will share PwC's views as to how banks can use mobile as the catalyst to deploy a practical omni-channel program

SESSION # 3 -- Enabling Digital Agility: The Business Case for Mobile Test Automation
As banks strive to push a continual flow of sophisticated services to their customers’ mobile devices, they find themselves up against an ever-growing bottleneck: the time and effort it takes to validate that these services work flawlessly across a rising number of diverse mobile devices, operating systems and screens. We call this growing mobile device validation phenomenon “the fan effect”. The immense increase in a bank’s effort to manage this “fan effect” and certify that its mobile banking products are functionally ready requires embracing some new techniques, processes and skills beyond traditional approaches. Blackstone will discuss the “fan effect” phenomenon, the business case for re-thinking how to approach mobile device testing, as well as share some techniques that can help reduce a bank’s mobile testing cycle times by up to 85%.
SESSION # 4 -- Planet Media

Check out the incredible speaker line-up to see who will be joining Kenneth.

Download The Latest Agenda